advisory services

Our Advisory Services team focuses on delivering applied social innovation by identifying and scoping challenges, and bringing together diverse (and often unlikely) partners to co-develop solutions to complex social problems. Our Advisory Services team focuses on process expertise, while benefiting from deep networks of subject matter experts. While each project is different, four core activities (and the ways we do them) set our services apart: engaging, convening, facilitating, and innovating.

Deep expertise, coupled with broad networks in diverse communities across western Canada, enable us to deliver tailored, creative engagement for any project type.

As a social enterprise with deep connectivity in communities, we are uniquely positioned to bring together diverse parties across social serving organizations, government, and business, enabling creative partnerships and solutions to address complex problems.

With the right parties at the table, we bring talented and experienced facilitators who aim to co-develop solutions with actors that know the problems, and the available assets, best.

With any advisory undertaking, the proof is in the pudding; our approach focuses on creating mechanisms and vehicles for implementation (whether these include partnerships, financing approaches, projects, social ventures to be developed, or something else entirely) that will result in sustainable progress.

While these are the core elements of our practice, each project is different. Explore our case studies to get an understanding of the range of projects we’re working on.

Case Study: Okanagan Transportation Partnering

Local governments are exploring innovative ways to both directly and indirectly deliver services to citizens that result in better outcomes for everyone. Communities are responding to a multitude of complex challenges – from housing affordability and...

Case Study: Indigenous Social Enterprise Workshops

In 2014, our President Ken Gauthier was invited on a traditional moose hunt near Fraser Lake, BC, with Paul Lacerte (and his Son Kelleh), then Executive Director of the BC Association of Aboriginal Friendship Centres. Paul and his family, originally of Carrier...

what we’re working on

Kelowna Community Action Team

As a part of overdose response in Kelowna, Urban Matters CCC is supporting coordination and facilitation of community stakeholders – the Community Action Team. The team promotes strategies for addressing stigma, encouraging peer empowerment, and fostering social stabilization and recovery for those experiencing substance related challenges. Urban Matters is also supporting analysis.

Pender Harbour Health Centre Needs Assessment

Urban Matters CCC in 2017 to 2018 supported the Pender Harbour Health Centre in completing a needs assessment to identify and assess opportunities for expansion of health services in Pender Harbour. The needs assessment process was engagement-oriented, including over 25 interviews with key stakeholders, as well as an open house component.

Leduc Opiod Response

In 2017 Urban Matters CCC was engaged by the City of Leduc to support the development of a regional framework for opioid response. Urban Matters CCC is supporting public engagement (including engagement of ‘first-voices’), stakeholder convening and facilitation, opportunity analysis and framework development. Work is ongoing.

Aboriginal Friendship Centres of Saskatchewan Entrepreneurship Workshops

In 2016 Urban Matters CCC conducted workshops in indigenous communities in Saskatchewan to test an “in-reach” approach to training and capacity building. Urban Matters CCC developed the concept in partnership with the BC Association of Aboriginal Friendship Centres and the Aboriginal Friendship Centres of Saskatchewan, and all supported prototyping activities with workshops in Indigenous communities.

Kamloops Social Plan Progress

In 2017 Urban Matters CCC worked with the City of Kamloops to conduct an assessment of progress towards the 2009 Kamloops Social Plan Goals. The progress review was a qualitative review with extensive engagement. Urban Matters analyzed almost 900 resident surveys, interviewed 11 key partners, and conducted workshops with the Social Planning Council and sub-committees.
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